Effective Date: 16/12/2024
At JG Express Logistics Limited (“we,” “our,” or “us”), we strive to provide reliable and efficient logistics and cargo services. This Refund Policy outlines the conditions under which refunds may be requested, processed, and issued. By using our Services, you agree to the terms set forth in this policy.
—
1. Eligibility for Refunds
A refund may be requested if one or more of the following conditions apply:
– The shipment was lost or significantly delayed due to reasons within our control.
– The shipment was damaged while in our possession, and proper packaging was provided by the Customer.
– The service paid for was not delivered as described or agreed upon.
Refunds will not be granted in the following cases:
– Shipments containing Prohibited Items (as outlined in our Terms and Conditions).
– Delays caused by factors beyond our control, such as natural disasters, strikes, or government actions.
– Incorrect or incomplete information provided by the Customer (e.g., wrong delivery address).
– Inadequate or improper packaging by the Customer leading to damage.
—
2. Requesting a Refund
To request a refund, the Customer must:
– Submit a written request within **[Insert Timeframe, e.g., 14 days]** of the issue occurring.
– Provide supporting documentation, including:
– Proof of payment (e.g., receipt or invoice).
– Tracking number.
– Description of the issue (e.g., damage, delay, or loss).
– Photographic evidence (if applicable).
Refund requests can be submitted via:
– **Email**: jgexpress@jecasgroup.com
– **Phone**: 08027474411, 08031980895
– **Mail**: jgexpresslogisticsltd@gmail.com
—
3. Refund Process
Once a refund request is received, we will:
1. Acknowledge the request within 2 business days.
2. Investigate the issue, which may involve contacting relevant parties (e.g., courier partners).
3. Notify the Customer of the outcome of the investigation within 10 business.
If the refund is approved, the Customer will receive the refund through the original payment method within 7 business days]**.
—
4. Non-Refundable Fees
The following fees are non-refundable:
– Customs duties, taxes, and related fees.
– Additional services requested by the Customer (e.g., expedited delivery).
– Insurance premiums for shipments.
—
5. Partial Refunds
In certain cases, a partial refund may be issued, depending on the nature and extent of the issue. For example:
– If only part of the shipment is lost or damaged, a refund will be issued for the affected portion.
– If a shipment is delayed but eventually delivered, a partial refund may be offered.
—
6. Chargebacks
We encourage Customers to resolve disputes directly with us before initiating a chargeback through their financial institution. Chargebacks may delay the resolution process and could incur additional fees.
—
7. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website with the revised “Effective Date.” Continued use of our Services after changes are made constitutes acceptance of the updated Refund Policy.
—
8. Contact Us
If you have questions or concerns regarding this Refund Policy, please contact us at:
**JG Express Logistics Limited**
Email: jgexpress@jecasgroup.com
Phone: 08027474411, 08031980895
Address: 13 C1 Unity Estate Zone 8. Off Adegoke Street, Ogun State.
—
We value your business and are committed to resolving any issues promptly and fairly.